It’s important that we hold correct and up to date information about you so please inform us of any changes in person, by emailing firstname.lastname@example.org or by updating your preferences at the bottom of every email.
This policy applies to our website users and clients. We gather and use certain information about individuals in order to inform you about our services and to provide useful, current resources on this website. We also collect information to better understand how visitors use this website.
We gather personal health information purely for the benefit of providing the best possible training for you and to improve your lifestyle.
Personal and communication data collected
- Name/address/email/telephone no. and emergency contact details
- Age and date of birth
- Medical and injury history
- Lifestyle and diet information
- Correspondence between you and us via text, email or social media
- Details of your visits to us and training progression notes
- Testimonial feedback and any information required from problem or complaint
- Details of the resources and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your inquiries.
- Credit card and financial details are not collected and therefore never stored.
This information will be used to design appropriate training sessions for you. We may use this information to communicate with you about training and offers, and improve our service to you.
We do not disclose any information to third parties except:
- To other health professionals eg. physios or sports therapists linked to us/working in the same venue when required to improve the service to you (this will only be done with your consent).
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you ask us to contact you via the contact form on our site, you will be contacted by the telephone number and email address provided. Please inform us of any changes to your contact information. If at any point, you prefer not to receive such communication, please let us know.
We will always ask for your consent before adding you to our contact database. This consent will clearly explain that we may periodically send emails with updates about us, promotional news about new services, special offers or other information which we think you may find interesting using the email address which you have provided.
If you subscribe to our mailing lists, you can unsubscribe at any time by following the instructions at the end of our email messages.
Website user data:
Data (which is non-personally identifiable) is gathered form our analytic tracking system and used in order to provide relevant resources, ensure that the content of the service is presented in the most effective manner for you and for your computer and customise the service to your preferences as well as understanding the effectiveness of our advertising to grow our business.
- An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address can only be traced back to your ISP or the large company or organisation that provides your internet access.
- Information may also be gathered through the service without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal data.
You have rights relating to our storage and use of your personal data including:
- The right to be forgotten-where you can ask us to to delete all personal data relating to you
- The right to object- you can say no to certain data use such as profiling for marketing purposes.
- The right to rectification-you can ask us to have incomplete data completed.
- The right of access-you have the right to know what data is being processed and how.
- You also have the right to raise a complaint with the ICO if you are unhappy with the way we have collected, stored or used your personal data.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies if prompted by our site. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.